Lost password ._.

So it's been a long time I even tried to play Luna and now I can't remember my password. When I try to reset it at I get a message:

Your account name and email address could not be verified. If you believe that your account name and email address are correct, please contact a GM for further assistance or click here to try again. We apologize for any inconvenience.

And I don't get the password to my e-mail. What the hell am I supposed to do now??